Tag

customer support
As a community manager, your days are busy. We know that your company is dealing with all levels of operational tasks for community management, making the time limited for HOA website setups and management. At Nabr Network, our mission is to streamline and systemize HOA website setup and management tasks for your community management company...
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Homeowner communication app
There may be nothing you dread more than dealing with angry homeowners in the communities you manage. I don’t blame you! It’s difficult working with dissatisfied individuals. How can you take control of the situation and shift the complaints into a productive dialogue? Here are six tips. Listen! This is critical. The homeowner has a...
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Homeowner communication web software
At Nabr Network, we believe the service we offer is as important as the technology we provide. Here are five things that make our support so special. Your project starts with a dedicated client services specialist (CSS). Your CSS is there to walk you through our three-phase implementation process. Implementation is easy! Your CSS does...
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At Nabr Network, we take technical support seriously. Reflecting on our support style, I’ve developed a list of support best practices. This list extends beyond technical support; it is relevant to any type of resident support you provide as a community association manager. Be proactive. Identify trends and look for ways to solve these problems...
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We all know it’s more cost-effective to retain a current client than to try to acquire a new one; however, customer churn is a struggle for many association management companies. How do you turn a current customer into a lifelong client? By offering an unmatched level of service. Creating great customer service experiences is one...
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Winning over owners who see their HOA as a nuisance instead of an asset. Homeowners and community associations exist to benefit the owners in the association. 87% of homeowners would rate their satisfaction with their HOA as positive (65%) or neutral (22%)*; however, we seem to hear the other 13% more loudly. HOA rules and...
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It seems that many HOA software companies have forgotten the “support” in tech support. How familiar is this scenario? You run into some technical difficulties with the HOA software needed to do your job. Dread creeps in as you realize that you’re going to need assistance with this issue. You scour the online “help” section,...
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Nabr Network is the place for official HOA information, but it’s also a valuable resource for learning about your customers’ needs and expectations. Below are three simple tips for using Nabr Network to understand and exceed those expectations. Check out the General Channel. Not surprisingly, residents often post general questions to this channel of the Feed. Do you...
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